I was very much looking forward to receiving this lamp but when I did it had four cracks in four different corners. I contacted the company and they immediately sent me a new one, which I received in 3 days. My new lamp had a cracked corner also, so they again send me another lamp in 3 more days. I received my last lamp yesterday and just perfect. While I had the defective ones on display my family and friends were enchanted by the lamp. I love it!
Buyers beware: I sent an email to this company letting them know I had received a damaged lamp with scratches all over it and I requested a replacement for it and they responded asking for pictures. I sent the following to them: I would like to totally apologize for my email regarding what I thought was a damaged lamp. I was just about to take pictures to send to you showing the "damage" when I received an email from Brad's Deals asking if I was still interested in purchasing the lamp. Upon revisiting the site, I noticed an asterisk advising buyers to "Please don't forget to tear off the protective film on the lampshade." I would like to ask why there is not a sticker on the lamp advising this or at the very least, some paperwork with the lamp stating this information. Even your youtube video has no mention of this film--there could be a crawler at the bottom stating there is a film on the shade that must be removed prior to use. Had I not gone back to your site and seen this, I would have had no idea there was a film on the shade. Had I purchased this as a gift for someone, they would have had no idea to do this. I can foresee many complaints coming your way regarding this issue. It would be so easy to just include a sticker on the lamp itself or a card with this information.
Again, please accept my apologies and consider adding a label or card in future orders.
I peeled off the film and it revealed a clear lamp shade. Happy camper!
Thank you so much, my first one came damaged and with no problem you replaced it and got the replacement to me fast. It is beautiful
Great looking piece love how it looks different depending on what angle you’ve view it from
The product is very cool and the quality is very good. I received it with a film, which is very well protected. I like it very much.